120, Herbert Macaulay Street,
Ebute Metta Yaba,
Lagos State Nigeria.
Tel:+234 - 802 - 5369885
.....+234 -1-8931966
eMail: info@retrop.org
Frequently Asked Questions
  • How can we view your samples?
Give us a call and arrangements will be made to visit you! We will show the samples in the comfort of your own home at a time suitable for you. For customers outside Lagos, arrangements can be made to dispatch the samples to your location.
  • How can I get an assessment of my flooring requirements if I am outside Lagos?
Please refer to the Measuring Guide on our Resources page
  • What is a floating floor?
A floating floor is a floor that is not permanently fixed.
  • Do you do free estimates?
Yes, we provide a free, no obligation estimate before we do any work for you.ed.
  • I have carpets, do you remove these as part of your service
Yes, and we can also have them carted away from the premises if required. However, this will be an extra cost.
  • Can I install the floor over vinyl or tiles? emove these as part of your service?
Yes. However, you will need to decide if you want to retain or remove the existing skirting.
  • What are laminate floors and how are they made?
Laminate flooring is a versatile, durable, attractive flooring with the appearance of a natural hardwood floor. Although laminate flooring looks like natural wood flooring, there is actually no solid wood used in its construction. Laminate floors are made up of several materials bonded together under high pressure. It consists of a moisture resistant layer under a layer of HDF (high density fiberboard). This is topped with a high resolution photographic image of natural wood flooring. It is then finished with an extremely hard overlay made from aluminum-oxide to protect the plank. This construction also makes laminate flooring more environment-friendly as it can be any fast commercial grown wood species in its core material or recycle wood fiber that is used.
  • What is HDF and what is it made of?
High density fiberboard (HDF), is basically a high-density, moisture-resistant fiber panel. It is made of wood residues (sawdust, shavings and wood chips) from wood processing factories. This ligneous material is ground into a pulp to which a melamine-urea-formaldehyde resin is added (E0~E1). This pulp is then dried and pressed into panels.
  • What is an underlayment? inate wood flooring?
The term "underlayment" refers to any roll or sheet product designed to be installed over the sub-floor surface and under the laminate flooring material. Normally come with PE Form & Plastic Sheet used to: (1) improve acoustical properties, (2) smooth out minor sub-floor imperfections, (3) improve insulation properties, (4) reduce walking fatigue, and (5) help protect the laminate flooring material from sub-floor moisture.
  • How do I clean my laminate flooring?
Laminate flooring is a beautiful, low maintenance, long-lasting flooring. There are several simple steps that you can take to keep your laminate flooring clean and to ensure that you get many years of service from it. Simply dust mop or vacuum with a soft brush or wood floor accessory to keep your laminate floor clean from dust, dirt or grit. A damp cloth or mop can be used without damage to the laminate flooring panels, but do not use excessive water. Dry the floor thoroughly with a clean, soft cloth. Blot up spills or water from wet feet or footwear immediately with a clean, dry cloth, sponge, or paper towel. Do not allow excess liquid to remain on the surface of your laminate floor. Do not use soap-based detergents, abrasive cleaners, or combined “clean and shine” products on your laminate floor. Do not use steel wool or other scouring pads that may scratch laminate panels. Do not polish your laminate flooring. Do not steam clean or use chemicals that may damage the laminate flooring surface. For stubborn spots or stains on laminate flooring use acetone or nail polish remover on stubborn substances such as tar, asphalt, paint, or oil. Then wipe clean with a damp cloth. uce walking fatigue, and (5) help protect the laminate flooring material from sub-floor moisture.
  • What is a laminate flooring AC rating?
AC hardness ratings are a standardized measure adopted by The Association of European Producers of Laminate Flooring (ELPF) . The AC measure rates abrasion resistance, impact resistance, resistance to staining and cigarette burns, and thickness swelling along edges. If a laminate flooring cannot meet the requirements for each of these ratings, approval for a given AC rating will be denied. All laminate flooring distributed by KronoLOC has a minimum punishment class of 23 for residential use (heavy) and 31 for commercial use (moderate), or an AC3 rating. AC ratings 4 and 5 are equally suitable for residential use as AC3 but somewhat more suitable for high traffic commercial applications. AC ratings below 3 are recommended for low traffic residential use only. Here is a more detailed guide: AC1 is suitable for lighter, more infrequent traffic, e.g. a bedroom. AC2 is suitable for general residential use in living rooms and dining rooms. AC3 can be applied to more varied locations, such as small offices and other light commercial location AC4 can be installed in higher traffic commercial areas such as boutiques, busier offices, and restaurant AC5 is more durable still and can withstand the traffic of heavier commercial areas such as department stores and public buildings.
  • What are the warranties given on KronoLOC laminate product?
KronoLOC provide a stringent triple warranty of 15 years for Residential Usage and 5 years for Light Commercial Usage against: * Structural Warranty * No-Wear-Thru Warranty * No-Staining Warranty